FAQ

Welcome to Decorbuy Shop. Below you’ll find answers to the most common questions about our products, orders, shipping, payments, and policies. If you still have questions, feel free to contact us anytime.

🏠 About Decorbuy Shop

Q: What is Decorbuy Shop?

Decorbuy Shop is an online home décor store offering stylish, functional, and affordable décor items to enhance your living space. We partner with trusted suppliers to bring unique home décor products directly to you.

📦 Orders & Processing

Q: How do I place an order?

Simply browse our store, add your desired products to the cart, and proceed to checkout. Once payment is completed, your order will be confirmed by email.

Q: Can I cancel or change my order?

Yes. You can request order changes or cancellations within 12 hours of placing your order. After that, orders may already be processed or shipped.

🚚 Shipping & Delivery

Q: How long does shipping take?

  • Order Processing: 1–2 business days

  • Shipping Time (USA): 4–7 business days (average)

  • Some locations (Alaska & Hawaii) may take longer.

Q: Do you offer free shipping?

Yes! We currently offer FREE Express Shipping (3–4 business days) within the United States.

Q: Do you ship internationally?

At this time, Decorbuy Shop ships only within the United States. We do not ship internationally or to PO Boxes/APO/FPO addresses.

Q: Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.

💳 Payments

Q: What payment methods do you accept?

We accept secure payments via:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

All payments are processed in USD.

Q: Is my payment information secure?

Absolutely. All transactions are protected with industry-standard encryption. We do not store your credit card information.

🔁 Returns & Damaged Items

Q: What is your return policy?

Returns are accepted according to our Return & Refund Policy. Please review that page for eligibility and instructions.

Q: What if I receive a damaged item?

If your item arrives damaged:

Eligible damaged items will be replaced.

🛡️ Privacy & Security

Q: Do you sell my personal information?

No. Decorbuy Shop does not sell your personal information. Limited data sharing may occur only to operate our services (shipping, payment processing, analytics).

Q: How can I contact you about privacy concerns?

You can email us anytime at support@decorbuyshop.com with your request.

📞 Contact & Support

Q: How can I contact Decorbuy Shop?

We’re happy to help!

Q: Where is your business located?

📍 2834 7TH ST, EAU CLAIRE, WI 54703, USA

❓ Still Have Questions?

If you didn’t find the answer you were looking for, feel free to reach out to us. Our support team is always ready to help you make your home beautiful with Decorbuy Shop 💛